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Exchange & Returns 

​To our beloved friends, please examine the goods immediately upon collection / delivery for any deficiencies and/or damages. The best way is to contact us by email including photo / video, we would love to help you as soon as possible. Please keep in mind we only respond to the order that being delivered within 7 business days. 

 

  1. We are sorry to inform that for hygiene reasons, SÖPÖ does not offer exchange or refund on certain product if you change your mind after receiving the product, unexchangeable product will be marked in the product description to avoid surprise. And of course, unless it concerns the delivery of an incorrect item or the product was already damaged upon delivery, we always have your back! You may contact SÖPÖ for pick up (only in Amsterdam) or deliver to us in case of a faulty or damaged product. SÖPÖ will process the exchange or refund within 14 working days and bear the postage cost for return and exchange.

 

2. As much as we would love to fulfill everyone's wishes, we are trying our best to provide best services. SÖPÖ provides exchange of the product or a refund with below conditions:

  • The product is in bad condition / damaged upon delivery/collection.

  • The product is expired / damaged inside packaging after collection/ delivery; and you contact SÖPÖ within 7 business days.

  • The product ordered is different from the item collected/delivered.

3. Once SÖPÖ receive the returned product that fit with one or more of the conditions of the above terms 3 b & c, we are more than happy to offer an exchange of the product or select a product at the same value (the value at which you bought your initial product), or a refund.


 

4. Although we hope not, but it might happen... so for cancellation. 

  • SÖPÖ may cancel an order if the product is not available for any reason. We will definitely notify you if this is the case and return your payment. Refund will be credited into your account with which you paid.

  • Ordered that being placed cannot be cancel, but if you wish to seek further information or assistance, we are here to assist you! Simply contact us by email on: info@sopo-shop.com .

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